TERMS & CONDITIONS / PRIVACY STATEMENT
TERMS OF SERVICE
PLACING AN ORDER
When you place an order through our website we will post to the address that you have provided it is very important that you check the address information you have provided, an incomplete address such as just a door number and a postcode is not acceptable. You must provide the FULL postal address and ensure that you have included your FULL postcode. Secret Weapon UK will not be responsible for 'lost in post' items due to incomplete or incorrect address details.
PROCESSING AND DISPATCH
Secret Weapon UK knows that you want your products as soon as possible and we do our very best to provide a solid reliable service to every customer which is why we post out on MONDAYS, WEDNESDAY & FRIDAY all orders are processed in date order, during busy periods (such as Crufts, Christmas, or discount weekends) we ask you to please allow at least 2-3 working days for the processing and dispatch of your order, thereafter allow 3-5 working days for delivery via Royal mail 2nd class signed & tracked service. If your order is heavier than 2kg we will use a DPD delivery service. If you place an order after office hours your order will be processed and shipped on the next shipping day. We do not work on weekends or Bank Holidays.
POSTAGE SERVICE - COVID 19 STRATEGY
Royal Mail have posted on their website: “In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.
During this unprecedented time Secret Weapon UK will accept that Royal Mail will capture the signature of the intended recipient and this will be a final confirmation that the order has been received by the customer.
Secret Weapon UK uses Royal Mail 2nd Class Tracked & Signed service, the reason we use this method is because it allows packages up to 2kg for the same cost, so large (maximum weight 2 Litres) or smaller your UK postage will cost the same. If your order is heavier than 2kg we will use a DPD delivery service. When we send your order we receive a tracking number from the shipping company however the sheer volume of orders we process every day does not allow us time to send the tracking numbers individually. If you have a query or you require your tracking number please email email@example.com
If you are placing an order from outside the United Kingdom we will always use a tracked and signed for service however once we have dispatched an item that is due to leave the UK, we cannot influence it's delivery time because every country has its own postal delivery service schedule.
RECEIPTS AND INVOICES
Your purchase receipt will be sent electronically to the email address you supply at checkout. If you have not received your receipt please check the junk mail folder of the email service you use. Your payment to Secret Weapon UK will appear on your bank/credit card statement as SWUK.
Please be assured that all order / postage records are held by Secret Weapon for a minimum of 6 months. If, when you receive your statement you do not recognise the payment, Secret Weapon UK will supply the relevant proof of purchase to your provider upon request.
All content and Images are Copyright of Secret Weapon UK. Anyone using this content to promote other products on other websites may be subject to legal action. You are not permitted to download or reproduce any images or text from this website without the express permission of Secret Weapon UK.
On 25th May 2018 the General Data Protection Regulation ("GDPR") came into effect throughout the European Union
Secret Weapon UK is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email: With your permission, we may send you emails about our store, new products and other updates.
How do I consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, your information is saved securely in our database and is not shared or sold on to any 3rd parties.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If, after you opt-in, you change your mind, you may withdraw your for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at: Secret Weapon UK Unit 2B Cherry Tree Farm Blackmore End Road, Sible Hedingham Essex CO93LZ
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to send updates and special offers or as otherwise necessary. For these purposes we may contact you via email, telephone or text message. If you do not want us to contact you regarding promotions or discount offers please send an email stating your withdrawal of permission to : email@example.com
Paypal is a direct payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
As stated in our terms of service above all orders are posted via Hermes or Royal mail 2nd Class signed for service, If after dispatch your order is returned to us by Royal Mail due to non delivery/collection by you from your local sorting office we will email you to advise of its return using the email address you supplied when you initially placed your order. If you want your order dispatched again you will be responsible the additional postage otherwise you can request a full refund minus postage costs.
If you wish to return an item it must be in an unopened unused condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned package.. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs to return your order, returns shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £20 you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.